At Compudile INC, our commitment to transparency and customer loyalty is paramount. We believe that keeping our clients informed about the issues affecting their services, as well as the steps taken to resolve them, is essential to maintaining the trust you place in us. That is why we provide you with an account of the service outage that occurred on August 14, 2024, and the actions taken to restore full service.
Summary
On August 14, 2024, a communication outage impacted around 50,000 VOIP providers, leading to call disruptions for some of our customers. By 10:30 AM EDT, our team identified the issue and implemented an emergency solution and restored communications by 10:54 AM EDT, with minor interruptions due to further troubleshooting activities.
Later that evening, we conducted essential maintenance from 8:00 PM EDT to 4:00 AM EDT on August 15th to ensure the continued stability of our services.
We sincerely apologize to our affected customers for any inconvenience caused by this outage and the subsequent maintenance activities. At Compudile, we are committed to being transparent with you and to take every measure to ensure the reliability and quality of the services we provide.
We appreciate your patience and understanding during this time. If you have any questions or need further assistance, please do not hesitate to contact our support team.
Thank you for your continued trust in Compudile INC.
